1. About This Privacy Policy
This Privacy Policy ("Policy") describes how ne999 ("ne999", "we", "us", "our") collects, processes, stores, and shares personal data in connection with the ne999 Platform available at ne999.app (the "Platform"). It applies to all users who register an account, browse the Platform, or otherwise interact with ne999's services, including Pakistani players accessing the Platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and elsewhere in Pakistan.
By registering for a ne999 account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read in conjunction with the ne999 Terms & Conditions.
ne999 acts as the data controller in respect of personal data collected through the Platform. If you have questions about how ne999 handles your data, contact us at [email protected] (plain text — not a clickable link).
2. Personal Data We Collect
ne999 collects the following categories of personal data from users:
- Identity Data: Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents submitted during KYC (Know Your Customer) verification.
- Contact Data: Pakistani mobile number, email address (where provided), and residential address.
- Financial Data: Payment method details (JazzCash account number, Easypaisa mobile wallet number, bank account details for HBL, UBL, Meezan Bank, Bank Alfalah, or other supported channels), deposit and withdrawal transaction records, and PKR account balance history.
- Account Data: Username, encrypted password, login history, session duration, security settings (including 2FA preferences), and account preferences.
- Betting and Gaming Data: Records of all bets placed, casino game rounds played, stakes wagered, outcomes, and winnings or losses across all ne999 product areas including cricket betting, live casino, slots, bingo fishing, and racing.
- Technical Data: IP address, device type, operating system, browser type and version, mobile network carrier, screen resolution, and cookie identifiers.
- Usage Data: Pages visited, features used, time spent on the Platform, navigation paths, and interactions with Platform elements.
- Communications Data: Records of support interactions, live chat transcripts, emails, and any other communications you send to or receive from ne999.
- Responsible Gaming Data: Self-imposed limit settings, self-exclusion requests, and any responsible gaming assessments conducted in connection with your ne999 account.
3. How We Collect Your Data
ne999 collects personal data through the following channels:
- Direct Submission: Information you provide when registering a ne999 account, completing KYC verification, making a deposit or withdrawal, contacting support, or filling in any other form or field on the Platform.
- Automated Collection: Technical and usage data collected automatically as you browse and interact with the ne999 Platform, through cookies, web beacons, server logs, and similar tracking technologies.
- Payment Providers: Transaction confirmation data received from Pakistani payment providers (JazzCash, Easypaisa, banking partners) when you make deposits or request withdrawals.
- Identity Verification Partners: Data received from third-party identity verification services engaged to assist with KYC and age verification obligations.
- Fraud Prevention Services: Data received from third-party fraud detection and anti-money laundering (AML) service providers used to protect the integrity of the Platform.
4. How We Use Your Personal Data
ne999 uses the personal data it collects for the following purposes:
- Account Administration: To create, maintain, and manage your ne999 account, including authentication, security, and session management.
- Service Delivery: To enable you to place bets, play casino games, make deposits and withdrawals in PKR, and use all other features of the ne999 Platform.
- Identity Verification & KYC: To verify your identity and age (18+), comply with anti-money laundering obligations, and meet any other regulatory requirements applicable to ne999's operations.
- Financial Processing: To process your PKR deposits and withdrawals via your chosen Pakistani payment method and to maintain accurate transaction records.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, bonus abuse, and other prohibited conduct on the Platform.
- Responsible Gaming: To monitor account activity for indicators of problem gambling, to administer self-imposed limits and self-exclusion requests, and to comply with responsible gaming obligations.
- Customer Support: To respond to your queries, resolve complaints, and provide assistance with your ne999 account.
- Platform Improvement: To analyse usage patterns and technical performance data in order to improve the ne999 Platform, fix bugs, and develop new features.
- Legal Compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory authorities, and enforce the ne999 Terms & Conditions.
- Marketing Communications: To send you promotional offers, bonus notifications, and updates about ne999 products and features — subject to your communication preferences and applicable marketing regulations. You may opt out of marketing communications at any time.
5. Legal Basis for Processing
ne999 processes your personal data on one or more of the following legal bases:
- Contractual Necessity: Processing required to perform the contract between you and ne999 (i.e., to operate your account and deliver the Platform's services).
- Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, AML, and responsible gaming obligations.
- Legitimate Interests: Processing in pursuit of ne999's legitimate business interests, including fraud prevention, Platform security, and service improvement, where such interests are not overridden by your data protection rights.
- Consent: Processing based on your explicit consent, such as for marketing communications. Where consent is the basis for processing, you have the right to withdraw your consent at any time.
6. Sharing Your Personal Data
ne999 does not sell your personal data to third parties. ne999 may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
- Payment Processors: Pakistani payment providers (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) and international payment technology partners, solely to process your financial transactions.
- Identity Verification Providers: Third-party KYC and age verification services used to comply with regulatory obligations.
- Fraud & AML Services: Third-party fraud detection and anti-money laundering service providers who assist ne999 in protecting the integrity of the Platform.
- Game Content Providers: Casino game studios and sports data providers whose products or data feeds are integrated into the ne999 Platform. These providers may receive limited technical data necessary to deliver their services.
- Regulatory Authorities: ne999 may disclose personal data to licensing regulators, law enforcement agencies, or other governmental authorities where required by law or in response to a lawful request.
- Professional Advisers: Legal, accounting, and audit firms engaged by ne999, subject to professional confidentiality obligations.
All third-party data processors engaged by ne999 are contractually bound to process personal data only in accordance with ne999's instructions and applicable data protection requirements.
7. International Data Transfers
ne999 may transfer your personal data to servers or processors located outside Pakistan. Where such transfers occur, ne999 takes appropriate steps to ensure that your data receives a level of protection consistent with applicable data protection standards, including through the use of contractual safeguards with receiving parties.
8. Data Retention
ne999 retains your personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention principles:
- Active Accounts: Personal data is retained for the duration of your ne999 account and for a period following account closure as required by applicable law (including AML record-keeping requirements, which typically mandate retention for a minimum of five years following the end of a business relationship).
- Transaction Records: Financial transaction records are retained for a minimum of five years following the date of the transaction.
- KYC Documents: Identity verification documents are retained in accordance with applicable AML regulations.
- Communications: Support and communications data is retained for as long as necessary to resolve matters and for a reasonable period thereafter.
Upon expiry of the applicable retention period, ne999 will securely delete or anonymise your personal data.
9. Cookies and Tracking Technologies
ne999 uses cookies and similar tracking technologies on the Platform to:
- Maintain your login session and account preferences;
- Analyse Platform usage and performance;
- Detect and prevent fraud and account security threats;
- Deliver relevant promotional content (where you have consented to marketing).
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the ne999 Platform. Strictly necessary cookies (required for the Platform to function) cannot be disabled.
10. Data Security
ne999 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the ne999 Platform;
- One-way hashing of account passwords — passwords are never stored in readable form;
- Two-factor authentication (2FA) available on all ne999 accounts;
- Access controls limiting ne999 staff access to personal data on a need-to-know basis;
- Regular security monitoring and vulnerability assessments of Platform infrastructure.
Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ne999 account credentials. If you suspect your account has been compromised, contact ne999 support immediately.
11. Your Data Protection Rights
Subject to applicable law, you have the following rights regarding your personal data held by ne999:
- Right of Access: You may request a copy of the personal data ne999 holds about you.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data.
- Right to Erasure: You may request deletion of your personal data, subject to ne999's legal obligations to retain certain data (e.g., AML record-keeping requirements).
- Right to Restriction: You may request that ne999 restrict the processing of your personal data in certain circumstances.
- Right to Data Portability: You may request that ne999 provide your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You may object to processing based on legitimate interests, including direct marketing.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact ne999 at [email protected] (plain text — not a clickable link). ne999 will respond to verified requests within 30 days. ne999 may need to verify your identity before processing a data rights request.
12. Minors
The ne999 Platform is strictly for use by individuals aged 18 years or older. ne999 does not knowingly collect personal data from anyone under the age of 18. If ne999 becomes aware that personal data has been collected from a minor, that data will be deleted and the associated account closed immediately. If you believe a minor has accessed or registered on the ne999 Platform, please contact support at [email protected] without delay.
13. Amendments to This Policy
ne999 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to active account holders via registered contact details where practicable. The most current version of this Policy is always available at ne999.app/privacy-policy. Your continued use of the Platform following any amendment constitutes acceptance of the revised Policy.
14. Contact and Data Controller Details
For questions, requests, or complaints regarding this Privacy Policy or ne999's data practices, please contact:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 through the ne999 Platform
- Website: ne999.app
ne999 aims to acknowledge all privacy-related enquiries within 5 business days and to resolve them within 30 days. Where a complaint cannot be resolved, you may have the right to escalate it to the applicable data protection supervisory authority in your jurisdiction.